SSI ITC Final Exam Questions & Answers
1. Developing the SSI Network benefits dive centers by:
A. increasing communication between dive centers and resorts
B. only increasing the flow of new divers to resorts
C. decreasing communication between dive centers and resorts
D. only increasing the flow of new divers to centers: A. increasing communication between
dive centers and resorts
2. An SSI Professional must to maintain active status. A. complete the online renewal
B. all answers are correct
C. affiliate with an active status SSI center
D. pay the annual fee: B. all answers are correct
3. The Customer Loyalty Cycles describes the process for: A. All answers are correct
B. Selling equipment to customers
C. Convincing customers to visit new dive sites
D. Acquiring and retaining customers: D. Acquiring and retaining customers
4. SSI was founded in 1970 by: A. Equipment manufacturers
B. Dive retailers
C. The RSTC
D. Amateur dive clubs: B. Dive retailers
5. What are the four components of the Diver Diamond? A. Knowledge, Skills, Equipment,
Experience
B. Experience, Equipment, Commitment, Acquisition
C. Skills, Equipment, Experience, Time
D. Equipment, Experience, Travel, Retail: A. Knowledge, Skills, Equipment, Ex- perience